PRIVACY POLICY FOR FLORA LINK

Last Updated: March 09, 2026

This Privacy Policy is issued by Flora Link Development Team (hereinafter referred to as "we", "us", or "our"), the developer and publisher of the Flora Link mobile game, official website, and all related services (collectively referred to as the "Service").

This Privacy Policy describes in detail how we collect, use, store, share, and protect your personal information when you access or use our Service. It also explains your rights and choices regarding your personal information, in compliance with applicable global data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), Children’s Online Privacy Protection Act (COPPA), and other relevant regional regulations.

By downloading, installing, accessing, or using our Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Service.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to all users of the Flora Link mobile game (available on iOS and Android platforms), our official promotional website, and all related features, content, and services we provide.

This policy does not apply to any third-party websites, services, or applications that are linked to or accessible through our Service, including but not limited to third-party advertising platforms, payment processors, and social media services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before using their services.

2. INFORMATION WE COLLECT

We collect two categories of information: Personal Information (information that can be used to identify you directly or indirectly) and Non-Personal Information (anonymous data that cannot be used to identify you). We collect information in two ways: information you provide to us voluntarily, and information we collect automatically when you use the Service.

2.1 Information You Provide Voluntarily

• Account & Profile Information: If you create a user profile for the game, you may voluntarily provide us with a nickname, custom avatar, and email address. For guest users, we do not require you to provide personal identifiable information to access the core gameplay.
• Purchase & Transaction Information: When you make in-app purchases (including the ad-free packages, Garden Pass, coin bundles, and other premium content), we collect order details including the transaction ID, purchase time, purchased items, and order status. We do not store or process full credit card, debit card, or other payment account details — all payment processing is handled by secure third-party payment providers (Apple App Store, Google Play Store), and their privacy policies govern the handling of your payment information.
• Customer Support Communications: When you contact our customer support team, you may provide us with your email address, game ID, device information, and details of your inquiry or issue, to help us respond to your request effectively.
• User Generated Content: Any content you submit to public areas of the Service, including your leaderboard display name, avatar, and any feedback you share with us.

2.2 Information We Collect Automatically

When you use the Service, we automatically collect the following information to ensure the functionality, security, and optimization of the game:

• Device & Technical Information: Device model, operating system version and build number, unique device identifiers (including IDFA for iOS, AAID for Android, Android ID), IP address, network type (Wi-Fi/cellular), screen resolution, device language, time zone, and system settings.
• Gameplay & Usage Data: Your level progress, number of cleared flowers, trophy count, in-game item holdings, login and logout timestamps, total game duration, daily task completion status, reward collection records, leaderboard ranking, and feature usage frequency.
• Analytics & Performance Data: Crash logs, error reports, app load time, gameplay frame rate, and other technical data to diagnose bugs, improve game stability, and optimize user experience.
• Advertising & Tracking Data: Ad view history, ad interaction records (clicks, completions), ad frequency data, and information collected through third-party advertising and tracking technologies, to deliver relevant ads, measure ad performance, and control ad frequency.

3. HOW WE USE YOUR INFORMATION

We use the collected information solely for the legitimate purposes described in this Privacy Policy, in compliance with applicable data protection laws. Our core use cases include:

3.1 To Provide and Maintain the Service

• Operate the core gameplay features, save and sync your game progress, deliver in-game rewards, and maintain the global leaderboard system.
• Process and fulfill your in-app purchases, verify transaction validity, and grant access to premium content (including ad-free privileges).
• Respond to your customer support inquiries, resolve technical issues, and verify your identity to protect your account security.
• Prevent fraud, cheating, and unauthorized use of the Service, including detecting and addressing abnormal gameplay behavior and hacking attempts.

3.2 To Optimize and Improve the Service

• Analyze user behavior and gameplay data to adjust level difficulty, develop new game content, features, and events, and enhance overall user experience.
• Diagnose and fix bugs, crashes, and performance issues, to ensure the stability and smooth operation of the Service.
• Conduct user research and testing for new features, to validate and improve our product design.

3.3 For Advertising and Monetization

• Deliver both personalized and non-personalized in-game advertisements to you, in line with your device preferences and applicable laws.
• Measure and optimize ad performance, track ad conversion rates, and control ad frequency to avoid excessive ad exposure.
• Manage and fulfill your ad-free package purchases, and maintain the ad-free status for eligible users.

3.4 For Legal and Compliance Obligations

• Fulfill our legal obligations under applicable laws, regulations, and court orders, including responding to lawful requests from government and regulatory authorities.
• Protect our legitimate rights, property, and safety, as well as the rights, safety, and property of our users and the public.
• Enforce our Terms of Service and other agreements with users.

3.5 To Send You Relevant Notifications

• Deliver in-game push notifications for new content updates, limited-time events, reward reminders, and important service announcements. You may disable push notifications at any time through your device settings.
• Send transaction confirmations and customer support responses to the email address you provide.

4. HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We do not sell your personal information to third parties for commercial purposes. We only share your information in the limited circumstances described below, in compliance with applicable data protection laws:

4.1 Authorized Third-Party Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, under strict data processing agreements. These providers are only authorized to use your information for the specific purposes we specify, and are required to protect your information with adequate security measures. Our service providers include:

• Payment Processors: Apple App Store, Google Play Store (for in-app purchase processing)
• Analytics Providers: Google Analytics for Firebase, Unity Analytics (for gameplay and usage data analysis)
• Advertising Partners: Google AdMob, Unity Ads, IronSource, AppLovin (for in-game ad delivery and performance tracking)
• Cloud Hosting Providers: Google Cloud, Amazon Web Services (for secure data storage and game server operation)
• Customer Support Tools: Zendesk (for managing user support inquiries)

4.2 Legal Requirements

We may disclose your information if required to do so by law, or in response to a valid legal request (such as a court order, subpoena, or government regulatory demand), or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect our legal rights, property, or safety
• Prevent fraud, illegal activity, or security breaches
• Protect the personal safety of our users or the public

4.3 Business Transfer

In the event of a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of the business assets. We will notify you via in-game announcement or email (if provided) before your information is transferred and becomes subject to a new privacy policy.

4.4 With Your Explicit Consent

We may share your personal information with other third parties when we have obtained your explicit, opt-in consent to do so.

5. THIRD-PARTY SERVICES

Our Service contains links to and integrations with third-party services, including advertising platforms, social media features, and payment gateways. Each of these third parties has their own independent privacy policies, and we have no control over their data practices.

We strongly recommend that you review the privacy policies of these third-party services before providing any information to them. Key third-party service privacy policy links are provided below:

• Google AdMob & Firebase: https://policies.google.com/privacy
• Unity Ads & Analytics: https://unity.com/legal/privacy-policy
• Apple App Store: https://www.apple.com/legal/privacy/en-us/
• Google Play Store: https://policies.google.com/privacy

6. YOUR RIGHTS AND CHOICES REGARDING YOUR INFORMATION

We respect your rights to control your personal information, and provide you with the following options and rights, in line with applicable regional data protection laws:

6.1 Rights for Users in the EEA, UK, and Switzerland (GDPR Compliance)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the GDPR:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Erasure: You may request that we delete your personal information, where we have no legal basis to continue processing it.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information, under specific legal conditions.
• Right to Data Portability: You may request to receive your personal information in a structured, machine-readable format, or request that we transfer it to another data controller.
• Right to Object: You may object to our processing of your personal information based on our legitimate interests, including processing for personalized advertising.
• Right to Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time, without affecting the lawfulness of processing based on your consent before withdrawal.

To exercise these rights, please contact us via the email provided in the "Contact Us" section. We will respond to all valid requests within 30 days, in compliance with GDPR requirements.

6.2 Rights for Users in California (CCPA/CPRA Compliance)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You may request details about the categories and specific pieces of personal information we collect, use, share, or disclose about you.
• Right to Delete: You may request that we delete the personal information we have collected from you.
• Right to Opt-Out: You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including by denying you access to the Service, charging you different rates, or providing a lower level of service.

6.3 General Choices for All Users

• Push Notifications: You may disable in-game push notifications at any time through your mobile device’s settings.
• Personalized Advertising: You may reset your device’s advertising identifier (IDFA/AAID) or opt out of personalized advertising through your device’s privacy settings. Opting out will not remove ads, but will make the ads you see less relevant to your interests.
• Account & Data Deletion: You may request the deletion of your game account and all associated personal information by contacting our customer support team. We will fulfill your request in compliance with applicable laws, and may retain certain information as required by legal obligations.
• Cookie Preferences: Our official website uses cookies to improve user experience. You may manage or disable cookies through your browser settings.

7. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our Service is intended for general audiences, and is not directed at children under the age of 13 (or the applicable age of digital majority in your jurisdiction). We do not knowingly collect or solicit personal identifiable information from children under 13 years of age, without verifiable parental consent as required by COPPA.

If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to permanently delete that information from our systems. If you are a parent or guardian, and you believe your child has provided us with personal information without your consent, please contact us immediately at the address in the "Contact Us" section, and we will promptly delete the relevant information.

For users under the age of 13, we only collect anonymous, non-personal information that is strictly necessary to provide the core gameplay functionality, in full compliance with COPPA requirements.

8. INTERNATIONAL DATA TRANSFER

Our development and operation team is based in the People's Republic of China, and our service providers are located in jurisdictions around the world, including the United States, Singapore, and the European Union. Your information may be transferred to, stored, and processed in jurisdictions outside of your country of residence, which may have different data protection laws than your home jurisdiction.

For users in the EEA, UK, and Switzerland, we ensure that all international transfers of personal information are protected by appropriate safeguards, including the European Commission’s Standard Contractual Clauses (SCCs), or other legally recognized data transfer mechanisms. You may contact us to obtain a copy of the safeguards we have in place for international data transfers.

9. DATA SECURITY

We take reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• End-to-end encryption for sensitive data transmission
• Role-based access controls for internal data handling
• Regular security audits and vulnerability testing
• Secure cloud storage with redundant backup systems
• Automated monitoring for fraud and unauthorized access attempts

However, no electronic storage system or data transmission over the internet is 100% secure. We cannot guarantee absolute security of your information, and you use the Service at your own risk. In the event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities as required by applicable law.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, to reflect changes in our data practices, legal requirements, or Service features.

We will post the updated Privacy Policy on our official website and in the game, with a revised "Last Updated" date. For material changes that significantly affect your rights, we will also provide a prominent in-game notification, or send an email to the address you have provided (if applicable).

Your continued use of the Service after the updated Privacy Policy takes effect constitutes your acceptance of the changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your data protection rights, please contact us at:

• Email: michelleAZQ337@gmail.com

We will respond to all valid inquiries and requests within 30 business days.